Will to Rise
Hopeful heart (Part 3)
I was sure I had something going for me back at work. I couldn’t say for sure whether I still had a boyfriend, there remained a child growing in me that I wasn’t sure I wanted to keep, I hadn’t heard from my mother in weeks, and I had little money in the bank. The only thing in my life that seemed to be going well was my job. At least until the day my boss left me a note: “Lisa, you and I need to talk tomorrow. Come in about twenty minutes early.”
Jenna had been the last person summoned to his office like that, and for some unknown reason, he fired her. Jenna had been an experienced assistant manager who made sure customers were happy, vendors accountable, and the store stocked and cleaned. I stocked and cleaned well too, but I didn’t have Jenna’s way with customers. Once or twice, customers had accused me of having an attitude.
With my mind on the meeting the next day, I could barely focus on work that evening. I flooded the backroom by leaving the faucet running, I attached the wrong slushy flavor to the machine, and I had to chase a guy down the street to retrieve the extra twenty I accidentally handed him. My mind was stuck on the likelihood of losing my job just like Jenna—nearly perfect Jenna—had.
∞
The next day, I sat in front of Mr. Bennet, my body trembling with anxiety.
“I’ve been watching you closely for some time now, Lisa,” Mr. Bennet began.
This was strange. Mr. Bennet and I seldom worked together. He worked the morning shift Monday through Friday, whereas I mostly worked nights and weekends. “Watching me?” I asked wide-eyed.
“On camera,” he said innocently as if that were supposed to make me feel better. I shifted in my chair to conceal my breasts as best I could. “Lisa, I know about the altercation you had with that male customer last Thursday.”
My heart skipped a beat in anticipation of me losing my primary source of income. I also worked part-time at a restaurant, packaging customers’ to-go orders and carrying them to their cars, but that didn’t guarantee any money—most of my pay came from tips. Working for Mr. Bennet at the gas station covered my bills. I could never take care of myself or my child without it. I looked into Mr. Bennet’s eyes. “The customer wanted me to refund him for a carwash he said he paid for. He didn’t have a receipt, and he said he purchased it a month ago.”
“I’m well aware of that,” he said.
I zoned out in anticipation of reproach. I didn’t think I had done anything wrong. Giving the customer his money back would’ve made me an accomplice to cheating the store out of profit. Accommodating him would’ve taught every other customer there how easy it was to get something for nothing. Yes, the customer and I got into an argument. Yes, the man swore he’d never come back. But who cared?
“Lisa, did you hear me?” Mr. Bennet said in a louder tone than usual.
I lifted my head. “I’m sorry, Mr. Bennet, but I thought it would be best to deny him the refund. I thought that’s what our company policy was…”
He threw his hands up as if to protect himself from an attack. “You’re right, it is.”
“And I thought that’s what you would’ve done in my place.”
“It’s exactly what I would’ve done,” he said.
I pressed my lips together in confusion. I didn’t understand why I was there if we agreed. “Then what’s the problem?”
“There isn’t a problem,” he affirmed. “You did what others had not. It’s important to be friendly with customers, but not to the point of just handing them what they demand without proof of purchase. You know that, which is why I want you as my new assistant manager.”
I gasped.
“Of course, I can give the position to someone else if you don’t think you can handle it. also appears to have good work ethics.”
I knew that I could handle the position. I had already been performing managerial duties: Opening and closing the store, ordering things, inputting data in the computer, etcetera. I just didn’t have the title and pay that went along with those duties. “I know I can handle it,” I said, a broad smile spreading across my face.
“Okay. You do know you’ll have to quit your other job. You’ll be my second-in-command, so I’ll need you closing more nights.”
I nodded in excitement. I hated working at the restaurant just as much as I thought I disliked the gas station. But the gas station was offering me a promotion, something that would look good on a resume and one day help me fulfill my dreams of self-sufficiency. With a baby coming, autonomy was essential, and taking the job was crucial.
Part 4: My Distant Love
A Skype call came through on my computer one night as I was washing dishes. I didn’t have to guess who was calling. The only person I ever Skyped with was my mother. I looked around in a panic for a towel to dry my hands. If I wanted to speak with my mother, I needed to get to the computer now.